Sheikh Hamdan Announces New Government Platform Allowing Residents File Complaints In 2 Minutes

On March 21, a new platform was introduced that will connect Dubai government and its customers. The platform named ‘04’ showcase 40 government entities, announced Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai.

The aim is to improve customer engagement and elevate government excellence, he added.

“In Dubai, we are building a model for future governments. The customer is not just a beneficiary of government services, but rather a strategic partner in designing, implementing and evaluating them,” tweeted Sheikh Hamdan.

To improve customer engagement and elevate govt excellence, we introduced the '04' platform, which showcases 40 government entities. Dubai is creating a new model for the future government, where customers play a pivotal role as strategic partners in designing govt services. pic.twitter.com/WKqKhK4Rh7

— Hamdan bin Mohammed (@HamdanMohammed) March 21, 2023

Its website has three options, including:

Users can post a new idea to develop or improve any government service and/or transaction related to the service.

Complain

You can use this option if you were “dissatisfied with any procedure or transaction while processing a government service or any services provided by any entity using the portal”.

Comment

You can share your opinion, “whether negative or positive” regarding any service or transaction.

Sheikh Hamdan shared a graphic explaining what the 04 platform does: